Refund Policy
Last Updated: August 30, 2026
Oakshed Media provides flexible marketing support through recurring monthly services and one-time projects.
Because production time is reserved and work may begin as soon as payment is processed, all payments are considered final.
1. No Refunds
Once a payment has been processed, it is non-refundable.
This includes:
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Monthly recurring services
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One-time projects
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Unused portions of a billing cycle
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Mid-cycle cancellations
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Changes of mind
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Services a client chooses not to use
Monthly services continue through the end of the applicable paid billing period.
2. Monthly Service Cancellations
Recurring monthly services may be canceled with 30 days’ written notice by email.
Because billing is automated, another billing cycle may process depending on when your cancellation request is received.
Any services already billed will continue through the end of the covered billing period.
After the final paid billing period ends, recurring services will stop.
Cancellation requests should be sent to:
3. Changes to Monthly Services
You may add, remove, or change services as your business needs change.
We require at least 7 days’ notice before your next billing date to reasonably guarantee that a service change can take effect for the upcoming billing cycle.
Once automated billing has processed, we cannot change that billing cycle or issue a refund for services already charged.
Changes requested after the cutoff may take effect with the following billing cycle.
4. One-Time Projects
One-time projects are priced after Oakshed Media understands the scope of the requested work.
Payment is required in full before work begins.
Once payment has been processed and production has started, one-time project payments are non-refundable.
5. Service Concerns
We want clients to feel confident in the marketing support they receive.
If you have a concern about your service or the direction of your content, please contact us as soon as possible.
Recurring content does not include revisions after delivery. However, feedback about branding, messaging, content direction, or strategy can be used to guide future monthly content.
Our goal is to build a stronger understanding of your business over time while giving the strategy enough time to work.
6. Billing Errors
If you believe you were charged incorrectly, received a duplicate charge, or experienced another billing error, contact us at:
Verified billing errors will be reviewed and corrected when appropriate.
A billing correction is separate from a request for a refund due to cancellation, unused services, or a change of mind.
7. Service Delivery Issues
If Oakshed Media is unable to provide a paid service due solely to an issue on our end, we will work with you to determine an appropriate resolution.
Depending on the circumstances, this may include completing the service at a later date, applying a credit, or another reasonable solution.
This does not apply to delays caused by:
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Missing client information
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Delayed client responses
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Missing photos, videos, or brand assets
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Third-party platform outages
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Account access issues
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Circumstances outside our reasonable control
8. Pausing Services
Monthly services cannot currently be paused.
If you need to stop services temporarily, you will need to cancel according to the 30-day cancellation policy and sign up again when you are ready to restart.
We may retain your existing brand information and setup so restarting is easier.
9. Contact Us
For cancellation requests, billing concerns, or questions about this policy, contact:
Oakshed Media
Email: info@oakshedmedia.com