​​Marketing support should feel simple.

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Every business needs something different, and you should not have to understand every part of marketing before asking for help.

Here are answers to some of the most common questions about working with Oakshed Media & Marketing.

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Services + Getting Started

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Do I have to sign a long-term contract?

No. Oakshed services are month-to-month.

If you decide to cancel, we require 30 days’ notice.

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Can I mix and match services?

Absolutely.

Every business has different needs, which is exactly why Oakshed is built around flexible, à la carte marketing support.

You can choose one service, combine several, add support later, or remove services as your needs change.

You only pay for the support that makes sense for your business.

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What if I need something that is not listed?

Ask us.

Our listed services are a starting point, not a limitation.

If you need help with a flyer, custom graphic, social media post, reel, promotional piece, or another marketing project, tell us what you need. If it fits what we do, we will talk through the project and provide pricing.

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What industries do you work with?

Oakshed has established experience with real estate professionals, loan officers, veterinary businesses, and small businesses.

Our background includes graphic design, formal marketing education, and hands-on marketing experience across different types of businesses.

If we have not worked with your specific industry before, that does not automatically mean we cannot help.

We will research your industry, ask questions when needed, and make sure the content we provide is relevant to your business and audience.

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Content + Creative Process

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What do I need to provide for Branded Content?

When you enroll, you will complete an onboarding form that helps us understand your business, audience, brand, and overall style.

We may ask for:

• Your logo

• Brand colors

• Website

• Photos and videos

• Existing marketing materials

• Brand information and messaging

The more we understand about your business, the better we can create content that feels like you.

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Is Ready-to-Post Industry Content exclusive to my business?

No.

Ready-to-Post Industry Content is created for a specific industry and may be purchased by other businesses within that industry.

That does not mean every business is reaching the same audience. Your followers, geographic market, customer base, and online presence are unique to your business.

This option is designed to give you professional, industry-relevant content at a lower cost than fully customized creation.

If you want visuals and messaging created specifically around your individual business, Branded Content Support is the better fit.

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Can I customize Ready-to-Post Industry Content?

Yes.

Once you purchase the finished content, how you use it is up to you.

Posts are delivered as completed JPG files. You can use them as provided or add your own logo, branding, or additional touches if you choose.

Editable design files are not included.

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Do I need to provide my own photos and videos?

Whenever possible, yes.

We want your marketing to look and feel like your actual business, so we strongly encourage clients to provide authentic photos and video footage.

Real visuals help your audience recognize your people, environment, personality, and brand.

We also understand that having fresh visuals available every month is not always realistic. When needed, Oakshed can use appropriate stock imagery or designed graphics to fill the gaps.

Relying heavily on stock visuals can make content feel less personal, so authentic brand photography and video will always be our preference.

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Does Oakshed use AI?

Yes.

AI is one of the tools we use to help keep content fresh, varied, and efficient.

It is not the entire process.

Oakshed adds strategy, human review, brand context, editing, research, and common sense before content is delivered.

Our goal is for your marketing to feel natural and aligned with your business, not generic or obviously automated.

Because AI is part of our workflow, we do not offer an AI-free service option.

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Branded Content + Approvals

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Will I approve my branded content before it is created?

During your first month, we will share four initial post concepts so you can confirm that we understand your brand, voice, and overall direction.

After that initial check-in, monthly content does not go through an individual approval process.

Oakshed is built around trust. You are hiring us to use our marketing experience, strategy, and understanding of your brand to make thoughtful content decisions for your business. 

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Can I request revisions?

Revisions are not included after monthly content has been delivered.

Our content is created intentionally around your branding, industry, audience, and marketing strategy. We want to give that strategy time to work rather than continually changing direction before you can see how your audience responds.

Your feedback still matters.

If something does not feel right or you would like to shift the direction, tell us. We will use that feedback when planning future months so your content continues to become more aligned with your business.

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Scheduling + Platforms

 

What platforms can Oakshed schedule content to?

Our primary scheduling platforms are:

• Instagram

• Facebook

• LinkedIn

• Google Business Profile

For clients using Reel Editing Support, we can also help publish reel content to TikTok when appropriate.

Your platform mix can depend on the services you choose and where your business is most active.

 

Turnaround + Communication

 

How quickly will I receive my content?

The first month usually takes the longest because we are learning your business, industry, brand, and needs.

Typical initial turnaround times are:

Monthly Content Calendar: Up to 7 days

Ready-to-Post Industry Content: Approximately 7 to 10 days if your industry is new to us

Branded Content Support: Allow up to 15 days for initial setup

One-Time Projects: Turnaround depends on project scope

These timelines assume we can reach you if questions come up during setup.

After the initial month, recurring services move into a regular monthly delivery schedule. Once we know your business and have your systems in place, the process becomes much more streamlined.

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How should I contact Oakshed?

Email is currently the best and only way to contact Oakshed Media & Marketing.

You can reach us at: info@oakshedmedia.com

We do our best to respond within 24 business hours, Monday through Friday.

Messages received on weekends or holidays will be answered during the next business day.

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What do you need from me as a client?

Depending on the services you choose, we may need information, materials, or account access from you to keep everything moving smoothly.

This may include:

• Accurate business information

• Photos or videos

• Logos and brand assets

• Timely responses to questions

• Platform access for scheduling

If something we need is delayed, your delivery timeline may also be affected.

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Billing + Service Changes

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How does monthly billing work?

Monthly services follow a recurring billing cycle based on the date you sign up.

Billing is processed automatically each month unless your service has been canceled according to our cancellation policy.

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Can I change my services later?

Yes.

You can add, remove, or change services as your business needs change.

Changes take effect with your next billing cycle.

We require at least 7 days’ notice before your billing date so we have time to update your services and automated billing.

Once a billing cycle has processed, we cannot change that month’s billing or services. Requested changes will then take effect with the following billing cycle.

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Can I pause my monthly service?

Not at this time.

Our billing system does not support pausing monthly services, so you would need to cancel and sign back up when you are ready to restart.

We will keep your existing branding and setup information on file, which should make restarting much easier than your original onboarding.

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What happens if I cancel?

Oakshed requires 30 days’ notice to cancel a recurring service.

Your services will continue through the end of your final paid billing period.

Because billing is automated, depending on when your cancellation notice is received, another billing cycle may process during the required notice period.

Once your final covered billing period ends, your recurring service will stop.

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Are payments refundable?

No.

Once a payment has been processed, it is non-refundable.

Monthly services reserve production time and resources for your business, and one-time projects begin after the scope and payment have been confirmed.

Because of that, processed payments cannot be reversed.

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How do one-time projects work?

Start by telling us what you need.

Once we understand the project and agree on the scope, Oakshed will provide pricing and expected turnaround time.

One-time projects are paid in full before work begins.

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Content Ownership + Results

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Who owns the content after I purchase it?

Once your finished content has been paid for and delivered, you may use it for your business however you choose.

Oakshed retains ownership of our underlying templates, systems, reusable designs, and industry content frameworks.

Editable source files are not included unless they have specifically been agreed to as part of a project.

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Does Oakshed guarantee marketing results?

No.

Marketing performance is influenced by many factors, including your industry, audience, local market, existing visibility, platform changes, consistency, and customer behavior.

Oakshed provides thoughtful strategy, professional execution, and consistent marketing support.

We do not guarantee specific results such as follower growth, reach, engagement, inquiries, or sales.

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Still Have a Question?

You do not need to have everything figured out before reaching out.

If you are unsure which service fits, have a question about how something works, or need marketing support that is not listed, send us a message.

We are happy to help you figure out the best place to start.

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